Collection: FAQs

Non-out-of-stock orders will be shipped within 1 business day after placing the order. In case of any delays, we will inform you via email. The transit time about 5-15 days.You can choose the faster logistics method when ordering.

If your packages have been shipped, the shipping status is usually updated within 48 hours. You can track your package information at https://www.17track.net/en
Please contact us if there has been no update for more than 5 days since the last one. We will reply to you at workdays via email within 24 hours.

After your order is shipped, you will receive one or more shipment notification emails containing tracking information and logistics query details. You can check the logistics status by visiting https://www.17track.net/en.

After your order is shipped, you will receive one or more shipment notification emails containing tracking information.

We calculate the shipping cost according to the weight of the product you purchased and the shipping time you selected for the order.. Generally, the goods of the same order will be shipped in the same package. If they need special protection or are overweight, we will divide them into multiple packages for shipment.

We calculate the shipping cost according to the weight of the product you purchased and the shipping time you selected for the order. Currently, we do not have free shipping, but some parts are very light, if you buy them together, you will save a lot of freight, and we will also help you reduce the shipping cost by increasing the discount.

You can subscribe to our website on the designated page to receive discount codes. Please ensure to provide your accurate email address. Upon successful subscription, you will automatically receive a coupon email. For more discount information, please log in to our store to check.

Please enter the coupon code at the checkout, then click 'Apply'. The discount will automatically adjust your order total. Please note that if you do not click 'Apply' before proceeding with checkout, the coupon discount will not be reflected in your order total.

Please note that each order can only use a coupon once. If your order qualifies for a coupon but you did not apply it, please contact our customer support team within 7 days after placing the order to arrange for a refund of the price difference.

For now we only accept payments using PayPal or credit cards.

To initiate a return and exchange, please contact our customer support team. Once we receive your return request, our customer support team will assist you with the return process. To avoid unnecessary inconvenience and ensure a smooth refund process, we strongly recommend contacting us before initiating the return. We will reply to you via email within 48 hours.

According to our return policy, if customers wish to return a product within 14 days due to their own reasons, they can do so by contacting our customer support team. We will reply to you via email within 48 hours. However, please note that you will be responsible for the return shipping costs.

If your order has not yet been shipped: PayPal refunds typically take 3 to 5 business days to process. Credit card refunds may take up to 30 days to complete, depending on the buyer's credit card provider.
If your order has already been shipped: Please provide us with the return tracking information as soon as you return the goods. We will register the return and inspect the returned items upon receipt to ensure they match the description. If the returned products match the description, we will arrange for your refund within 5-7 days. PayPal refunds typically take 3 to 5 business days to process. Credit card refunds may take up to 30 days to complete, depending on the buyer's credit card provider.

If the goods you receive are damaged, please provide the photos of the outer packaging and the photos of the damaged products, and our after-sales colleagues will refund you in full within 48 hours after confirmation.

Our accessories are suitable for a wide range of 3D printers and engravers in a wide range of applications, no designated brand, as long as their form and construction match, they can be used.

We will provide technical support within our capabilities according to the product you purchase, and it is within 24 hours of working days with email.

We will provide a link in the corresponding product details page.

We calculate the shipping cost according to the weight of the product you purchased and the shipping time you selected for the order. If you don't have high shipping time requirements, you can choose a cheaper transportation method, or you can buy other lighter parts to get a higher discount to reduce logistics costs.

Except during Chinese holidays,if your order package is still showing to be in transit 15 days from the date of delivery, please contact us and we will confirm within 48 working hours and give you a full refund.