A Hotbed Support
Shipment and Delivery
All orders will be shipped in China and orders will be processed within 24 hours on weekdays and will not be shipped or delivered on weekends or holidays.If our order volume is large, shipment may be delayed and we will contact you by email.Order delivery time is expected to be:United States 5-8 Workdays,United Kingdom 3-5Workdays,France,Germany,Japan 6-8Workdays,Mexico 10-15Workdays,Spain 6-10Workdays.
About Refund
Except for Chinese holidays, 15 days from the date your order has been shipped, the order package is still displayed in transit, you can contact our after-sales service by email, ask us for a full refund, we will confirm and refund you in full (including the freight you paid) within 48 hours of business day.please see our Refund policy page.
Shipping and Duties
We will calculate your freight according to the weight of the product you purchased. The shipping cost of your order will be calculated and displayed at checkout. The purchase price does not include duty and shipping. Please note that if a customer refuses to pick up (or return) their product due to customs fees/duties and/or other related charges, we will not provide a refund. Please note that shipping costs vary by country, please check our checkout page for exact costs. For more information, please see our Shipping & Delivery page.